Booking, Cancellation & Refunds

Booking

Assessments are booked online. A place is held once the booking is submitted and you receive a booking reference.

Payment

Payment is made in person on the day of the session, in cash or by another arrangement agreed with Football Factory in advance. No card payment is taken online.

Cancellation

If you can't attend, please let us know on WhatsApp as early as possible so the place can be offered to another player.

Refunds

Payments for assessments, training sessions and prepaid blocks are non-refundable, except where a refund is required by law. This policy does not affect your statutory rights.